Customer Satisfaction Guarantee
Satisfaction Guarantee
UltraClean stands behind every job. We believe the customer's expectations are the real specification, so every service we provide carries a satisfaction guarantee. If our work does not meet your expectations we will re-clean the item or compensate you appropriately — because how we treat your belongings is the whole business.
We offer a full money-back guarantee, under a few clear terms that protect your rights and ours:
- Transport charges are not included in the refund, as pickup and delivery is a separate service.
- Any concern about the result must be reported to us within 48 hours of delivery.
- Do not store carpets or blankets in the transport bags after delivery — they need air, and long-term storage in the wrapping can undo the clean.