Frequently Asked Questions

Yes. We clean every common type — machine-made and handmade, wool and silk, shag, shenwa and kilim — with the method and detergent matched to the fibre.

It depends on the size and type of the item, and on drying time. We always work to the shortest turnaround that does not compromise the result, and we tell you the expected date when we collect.

Yes. Everything we use is safe for the fabric, for your family and for the environment. Wherever steam alone will do the job, we use steam rather than chemicals.

Yes. We clean and sanitise mattresses and upholstered furniture with steam at temperatures reaching 150°C, which kills dust mites and bacteria living inside the padding.